FAQ (Distance Learning Scholars)
SCHOOL MEAL PROGRAM
Distance Learning Scholars
Where can I find information about the John Adams Academy meal program?
You may find School Meal Program information on campus websites under the SCHOLARS tab. Scroll down and select SCHOOL MEAL PROGRAM.
Do I have to pre-order beforehand?
Yes, to ensure that we have an adequate amount of meals on hand and to decrease food waste, please pre-order using our online pre-order process.
Pre-order links will be sent out weekly via ParentSquare and can be found at the top of the SCHOOL MEAL PROGRAM ParentSquare group. Pre-orders are done a week in advance. Pro-orders must be completed by Friday at 9:00 AM two weeks prior to when you want your scholar to receive the meal.
Is creating a Titan account the same as making a pre-order?
No, Titan is a payment portal that allows you to pre-pay for meal program transactions. This is separate from the pre-order process that allows you to order certain meals on certain days. Titan allows you to pay; the pre-order process ensures that a meal is available for your child on any given day.
Do I have to create a Titan account?
Anyone participating in the meal program must create a Titan account. Titan allows you the easiest, most efficient way to pre-pay for meals and qualify for free or reduced benefits. Anyone who does not have the ability to create or access a Titan account at home can come to the school site for assistance in creating their account after the start of school.
Do I have to fill out a meal application?
We encourage all parents to create a Titan account, and to fill out a meal application yearly to determine eligibility for free or reduced priced meal benefits.
In addition to potential benefits to families, the state uses completed meal applications to determine funding for John Adams Academy. A portion of our funding as a public school is significantly affected by accurately qualifying families that are eligible for benefits. If there is any chance you may qualify for benefits, completing the application helps the Academy to ensure our funding levels are accurate.
If I complete a meal application do I have to enter my household income?
Anyone completing a meal application must enter a correct household income and select the appropriate pay frequency for the amount you entered. If you do not enter an income amount, the system will see that as zero and will qualify you for benefits. The information listed in the form is confidential and not used for any other purpose. Please also ensure that you are selecting the appropriate campus for your scholar.
Why should I complete a meal program application if I know my family does not qualify for free or reduced meal benefits.
Again, we encourage all families to fill out an application form, each year, as a portion of our funding as a public school is significantly affected by accurately qualifying families that are eligible for benefits. Even if you do not receive benefits, your determination helps us to calculate our percentages. Titan allows you the easiest, most expedient way to pre-pay for meals and qualify for free or reduced benefits.
If my family qualifies for free or reduced meals, do I still have to pre-order?
Yes, to minimize food waste and to ensure that we have an adequate number of meals on hand, we base our meal service on pre-orders. To ensure your scholar has the meal of their choice, please use the pre-order system. We will have a nutritious meal on hand, but, based on availability, it may not be the meal choice of the day if you have not pre-ordered. We will have emergency meals on hand and will ensure nutritiously adequate meals are available.
If I put money on my Titan account today, but have not pre-ordered, does that mean my child can immediately go through the line?
Putting money on your Titan account does not pre-order a meal for your scholar. Pre-paying and pre-ordering are two separate processes. We require pre-orders to be made a week prior to meal service. We will have nutritious meals on hand, but, based on availability, it may not be the meal choice of the day if you have not pre-ordered. We will have emergency meals on hand and will ensure nutritiously adequate meals are available.
If I am unable to make a payment online, can I make a payment on campus?
The fastest, most convenient way to pay is online via your Titan account; however, you may make payments on campus.
If I pre-order and we do not pick up our meals, does my account get charged?
We order our meals a week ahead of time based on the pre-orders we receive from parents. The Academy has to pay for all meals ordered from our vendor based on parent pre-orders. If you pre-ordered, we have purchased a meal for your scholar from our vendor and will have it available for them. However, if you do not pick up your pre-ordered meals, your account will not be charged. Your Titan account is only charged when your scholar receives a meal. Again, to prevent food waste or additional costs for the Academy we ask parents to be mindful in the pre-order process.
Do I have to create a Titan account to complete a meal application for free or reduced meals?
Where can I complete a meal application for the free and reduced meal program?
Go to family.titank12.com to complete the online application (Link to the application is on the bottom right on the Titan webpage.) You can also complete the meal application form after logging into your Titan account by clicking the plus sign at the top right of any page and selecting, NEW MEAL APPLICATION.
Applications can be downloaded and printed off from your campus website. Go to SCHOOL MEAL PROGRAM under SCHOLARS and select the FREE & REDUCED MEAL APPLICATION tab on the right to find and print the application. Please scan application to email@example.com You may also obtain, complete and turn in completed applications at the front office after the start of school.
What do I do if I am having trouble entering my information on Titan?
Be sure to use Google Chrome browser or Firefox. If after switching browsers you still experience issues, please contact Titan at (916) 467-4700 Option 2, then Option 1. Or click the EMAIL US link in the lower left of the Titan main screen.
This institution is a an equal opportunity provider.